ITGlue-aware forms for documented MSP workflows
Collect structured request data, route approvals, and hand the result to workflows that update documentation alongside PSA and Microsoft 365 actions.
FormNode can participate in ITGlue-aware workflows by collecting structured data once and sending it to automation that updates tickets, provisions systems, and writes documentation records.
Use FormNode when the request needs more than a static form.
- Onboarding documentation
- Offboarding documentation
- Access request records
- Change approval evidence
A user onboarding form collects structured details once; the workflow provisions Microsoft 365, opens the PSA ticket, and updates documentation with the final user/access record.
Does FormNode write directly to ITGlue?
FormNode sends structured data to your workflow layer. That workflow can update ITGlue while also handling tickets, provisioning, and notifications.
Why include documentation in a form workflow?
The requester already provided structured data. Sending the same payload into documentation reduces retyping and keeps tickets, users, and documentation aligned.